With Black Friday on the horizon, taking place on November 23rd, there’s certainly no time like the present for businesses in Chester and elsewhere around the UK to ensure they’re ready for the influx of shoppers set to come.
Competition is going to be rife at the end of the month so you can’t just sit back and assume that people will come through your doors instead of the competition’s. You need to make sure that you’re doing all you can to entice them to come to you – and that means shouting about all sorts of interesting discounts and offers to really pique consumer interest.
Before you do this, however, you should sit down as a team and work out exactly what your goals are and what you want to achieve this November 23rd. For example, do you want to use Black Friday to increase your loyal customer base? Or are you keen to get rid of old unsold stock? Working this out as soon as you can will mean you can plan your strategies and decide how much you want to invest and where.
Another key point to bear in mind is that, while many a shopper will likely want to pound the pavement and head to bricks and mortar stores, there will be just as many (if not more) who want to hit the deals without leaving the house… and this means making sure that your website is able to handle a sudden spike in traffic.
Make sure that the site loads quickly so you don’t have to worry about shopping cart abandonment -and by the same token, make sure that your checkout process is simple so that people don’t get annoyed and leave your site to go elsewhere.
If something goes out of stock, use out-of-stock pages that let your customers know when they’ll be back in, perhaps even allowing them to pre-order items with ease.
And don’t forget that people are increasingly using their smartphones for shopping, so do make sure that your website is properly mobile optimised – or you could find you take a hit in sales.
In store, ensure that your staff members are properly prepared for a flood of customers and perhaps even consider having even more people than normal on the shop floor just in case. You don’t want your team to be harried and stressed, as customer service levels will dip. You want your customers to remember you fondly and not for a bad experience, after all.
And don’t forget that Christmas is just around the corner as well, so now is the perfect time to get more customers. Perhaps encourage people to sign up to your email newsletter to keep up to date with all the latest deals and offers as the silly season approaches.
If you’re looking for storage in Chester, get in touch with us at Lock Stock Self Storage today to see how we can help.